OUR POLICIES
ONLINE & IN-STORE POLICIES
At Style and Grace Beauty Bar, we value your satisfaction and strive to provide you with the best shopping experience possible. If you have any questions or concerns about our policies, please don't hesitate to contact our friendly customer service team. We're here to assist you!
REFUND/RETURN POLICY
To be eligible for a refund, items must be returned within 14 days of delivery. Items must be unused, unworn, and in their original packaging with all tags attached.
Contact our customer service team at gracethestyle@gmail.com within 7 business days of receiving your order to initiate a refund request. Our team will provide you with further instructions on how to return the item(s). Once we receive your returned item(s), we will inspect them to ensure they meet our eligibility criteria. If your return is approved, we will process your refund to the original payment method within 7 business days.
Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and retaining proof of postage. If you receive a damaged, defective, or incorrect item, please contact us immediately with photos and a description of the issue. We will provide you with instructions on how to return the item for a refund or replacement, and we will cover the cost of return shipping.
SHIPPING POLICY
All orders are processed and shipped within 1-2 business days of receiving payment, excluding weekends and holidays. We offer standard shipping options, with estimated delivery times ranging from 3-7 business days, depending on your location.
For our customers' convenience, we also offer expedited shipping options for those who require their orders to arrive sooner. Expedited shipping options and their corresponding delivery times will be displayed at checkout for you to choose from.
Please note that shipping fees are calculated based on the weight and dimensions of your order, as well as your selected shipping method. Shipping fees will be displayed at checkout before you finalize your purchase, allowing you to review and confirm your shipping preferences.
Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the progress of your delivery every step of the way. We partner with reputable shipping carriers to ensure the safe and timely delivery of your packages.
SALES POLICY
Sale items are sold as final sale and cannot be returned or exchanged, except in cases of damage or defect upon receipt. We take great care to ensure that all sale items are in excellent condition before shipping. If you receive a sale item that is damaged or defective, please contact our customer service team at gracethestyle@gmail.com within 7 days of delivery to arrange for a replacement or refund.
To be eligible for a refund or replacement due to damage or defect, the sale item must be unused, unworn, and in its original packaging with all tags attached. If you believe you have received a damaged or defective sale item, please contact our customer service team with your order number and details of the issue. We'll provide you with further instructions on how to proceed.
If a return or exchange is approved for a damaged or defective sale item, we will cover the cost of return shipping. We recommend using a trackable shipping service and retaining proof of postage.
EXCHANGE POLICY
To be eligible for an exchange, items must be returned within 7 days of delivery in their original condition, unworn, and with all tags attached. Please note that certain items may be marked as final sale or non-exchangeable in the product description. To initiate an exchange, please contact our customer service team within the designated timeframe to request an exchange authorization.
Once we receive your returned item(s) and verify their eligibility for exchange, we will process the exchange and ship out your replacement item(s) promptly. Please note that exchanges are subject to product availability, and we cannot guarantee that the exact item you wish to exchange for will be available.
If the item you wish to exchange for is out of stock or unavailable, we will provide you with alternative options or issue you a store credit for the value of the returned item(s), which you can use towards a future purchase on our website. Customers are responsible for return shipping costs for exchanges, unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and retaining proof of postage for your return shipment.
All Sales Are Final when Exchange is made.
Certain items may be marked as final sale or non-refundable in the product description. These items are not eligible for return or refund unless they are damaged or defective.